Speakance Support

Need help with account access, statement reconciliation, capture permissions, widgets, notifications, trip filters, subscriptions, or expense parsing behavior? Start here.

Contact support

Email: support@speakance.app

Common issues

• If password reset email does not arrive, check spam/junk and confirm the email is typed correctly.
• Voice capture requires microphone access, and Speech Recognition access can improve on-device transcription fallback.
• Direct Home Screen voice capture requires iOS 18, microphone access, and Live Activities enabled. Use Open & Record if you prefer to start capture inside the app.
• If a widget shows old totals, open Speakance once to refresh the latest ledger snapshot.
• If ready notifications do not arrive, confirm notifications are enabled in iOS Settings and in Speakance Settings.
• Some captures may be auto-saved when Speakance is confident; you can still edit saved expenses in the ledger.
• Choose Reconcile statement in the Ledger to import and compare a card-statement PDF.
• Select multiple saved expenses in the Ledger to mark them reconciled or update category, trip, or card together.
• Subscriptions live in Insights. Add recurring charges there, then review or skip due charges when they appear.
• Use trip filters in Insights, the Ledger, or report exports to focus on expenses assigned to a specific trip.
• Voice, text, and optional AI statement parsing have separate usage limits. Local statement reading and manual entry remain available when AI parsing is paused.
• Offline captures stay in the queue and can be synced or reviewed from the Ledger tab when connectivity returns.
• If Sign in with Apple uses a private relay email, Speakance may show the account as signed in with Apple instead of showing the relay address.

Statement reconciliation

In the Ledger, choose Reconcile statement and select a PDF up to 25 MB. Speakance reads the file locally, identifies the statement card and eligible charges, then asks you to choose the matching saved payment method. You can review automatic matches, possible matches, charges missing from Speakance, and expenses not found in the statement before confirming any changes.

• Password-protected PDFs are supported. The password is used on your device and is not sent to the service.
• If the local reader is uncertain, you can continue with its result or explicitly request optional AI help.
• AI help receives filtered, redacted transaction text—not the PDF, its password, full card or account numbers, or labeled profile details.
• Selected missing charges can be added to Speakance when you confirm the reconciliation.
• Confirmed statement fingerprints help prevent the same transaction from being imported or reconciled twice.
• Statement formats vary by bank. If a PDF cannot be read, export it again from your bank or try another statement file.

Language

Speakance starts in Spanish by default. You can choose English during setup or later in Settings. The app interface language and the voice/text parsing language can be changed independently.

Data tools

Speakance includes PDF and CSV report export, JSON backup export/import, recently deleted restore, and monthly cleanup tools in Settings and Ledger. Keep exported files somewhere private because they may contain your expense history, queued captures, reconciliation status and statement fingerprints, recently deleted restore data, subscriptions, trips, payment methods, categories, and preferences.

Account recovery

Use the password reset page if you arrived from a reset email link.

Account deletion

In the iOS app, go to Settings → Account → Delete Account to permanently remove your account.